maihiro is a specialist for CRM and Customer Engagement

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maihiro is a specialist for CRM, Customer Engagement and Commerce. Together with our customers, we develop custom-fit, integrated solutions for marketing, sales and customer service - and we implement them successfully.

We support our customers from strategy development, through design and implementation, right up to operations.

STRATEGY, ORGANIZATION, MANAGEMENT, PEOPLE, PROCESSES, TECHNOLOGIES: 

THE ESSENCE OF CRM

Whether active in corporate management or controlling, or the person responsible for sales, marketing, service or IT: we look forward to receiving your questions

„How can I embed a customer-oriented strategy within the company?”
„How can we ensure greater certainty in our forecasting?”
„Are there best practices for our opportunity management process?”
„Can we measure our campaigns according to the CRM costs and benefits?”
„What Contact Center solutions do you offer?”
„How can we optimise our data quality?”
More questions?

SAP Hybris Cloud for Sales is individually customized to the needs of GATX Rail Europe

The GATX Corporation that was founded in Chicago in 1898 is a world leader in transport leasing today.

To orient the entire organization toward the clients and their needs, especially from a sales perspective, GATX decided in favour of maihiro. With an agile cost-saving project approach the team introduced SAP Hybris Cloud for Sales. The entire IT project was divided up early on into small development steps that were immediately tested. Since the department learned about the solution at an early stage, the training costs were lower after that. Today 50 users at the four main locations in Austria, Poland, Germany and France use the new solution to give comprehensive support to their approximately 200 international customers.

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Wie VRM sein Geschäft digitalisiert

Beim Mainzer Medienhaus VRM ist in den letzten Jahren kaum ein Stein auf dem anderen geblieben. Vertriebsmanager Matthias Lindner von VRM über die Veränderungen. Die Medienbranche hat die Digitalisierung mit als erste zu spüren bekommen. Auflagen gingen zurück, das Anzeigengeschäft fiel in sich zusammen und kostenlose Online-Angebote kamen auf. Ist das eine gute Zeit, für einen Verlag zu arbeiten? Sicher, es gibt Chefredakteure, die unzufrieden sind und die Branche schlechtreden. Auch ich bin ein Verlagsgewächs und habe früher als freier...
Andreas Schmitz

The road to “European Champion” with route planning

maihiro today announced that its “maiTour” smart route management tool took first place in the Europe-wide SAP HANA® Cloud Platform App Contest 2016. The competition attracted a great deal of interest among SAP partners, as the keen participation proves. maiTour is an add-on for the SAP® Hybris® Cloud for Customer solution. maihiro was presented with its award on January 10, 2017 at the SAP Field Kick-Off Meeting (SAP FKOM) Barcelona. SAP FKOM is an annual event, and one of the Walldorf-based software company’s biggest sales conferences.“For us, this is a tremendous endorsement of our work,” says maihiro’s managing director Uwe May, who accepted the award in Barcelona together with product manager Timo Simon. With maiTour, maihiro has added a detailed regional sales management...