Lecture Customer-oriented information systems
December 3./10., 2002  Chair of Business/ Computer Sciences, University of Eichstätt-Ingolstadt
“Customer-oriented information systems in practice – example of the SAP CRM suite.“
Lectures by Jochen Mehrle, maihiro

Lecture Customer Relationship Management
October 29, 2002  MBA, University of Eichstätt-Ingolstadt
“Project management and CRM technology – a case study based on SAP CRM .“ Lecture by Robert Asal, maihiro

Seminar CRM in the consumer goods industry
September 26, 2002  UGW and maihiro, Wiesbaden
“Customer-oriented business processes in the consumer goods industry.“ Lecture by Robert Asal and Mark Roes, maihiro

Seminar Customer Relationship Management
September 18-20, 2002  Sanssouci Business Academy, Potsdam

“CRM implementation with SAP CRM . Critical success factors of project management.“ Workshops with Robert Asal and Uwe May, maihiro

Congress CRM World 2002
September 10, 2002  Management Circle Congress, Berlin

“CRM: How to optimise customer processes & to motivate colleagues.“ Lecture by Uwe May, maihiro

Lecture CRM
June 29, 2002  Vocational College Graz/DeptvSales Management

“Project report: Customer retention in the consumer goods industry.“ Lecture by Robert Asal and Mark Roes, maihiro

E-Business-Seminar: CRM
June 12, 2002  imc university, Saarbruck
“CRM basics, CRM projects, case study & team work.“ One-day-seminar with maihiro

Lecture CRM systems
June 5, 2002  Chair of computer science, University of Bayreuth

“Challenges & risks during the introduction of CRM systems.“ Lecture by maihiro

Seminar Excellence in Key Account Management
May 14, 2002  University St. Gallen
”CRM in Key Account Management.” Lecture and workshop with Uwe May, maihiro

Symposium Customer Relationship Management 2002
March 1, 2002  Chair of Business/ Computer Sciences, University of Eichstätt-Ingolstadt
“CRM project management. Critical success factors and industry specific examples.“ Lecture by Bernd Hesse, maihiro

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If you have any further questions concerning of the here listed events, please do not hesitate to contact Anke Korf:
Tel.: +49 (0)89 / 89 085-121
E-Mail: anke.korf@maihiro.com