Ismaning near Munich, October 7, 2009 – maihiro GmbH, a leading provider of customer relationship management business and technology consulting has partnered with ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) , the leading provider of workforce management and service optimization solutions to provide a comprehensive field service management solution (ClickIMRS) geared towards service organizations with up to 500 field employees. 

ClickIMRS (installation, maintenance, and repair services) is a customized solution for optimizing the service provided by organizations employing up to 500 field technicians. To unite the benefits characteristic of ClickIMRS with a state-of-the-art CRM system, CRM consulting company maihiro offers customers the option of integrating the system into the SAP solution for Customer Relationship Management (SAP CRM) from a process-driven and technical perspective.

“Partnering with ClickSoftware bolsters our CRM consulting and implementation services”, affirms Jochen Mehrle, Consulting Director at maihiro. “Our relationship is proof of the increasing need for service management to mature into its own business field for companies in the manufacturing industry.” Zvi Piritz, Senior Vice President of Global Sales at ClickSoftware, adds: “We are pleased that maihiro have recognized the gap in the market that ClickIMRS addresses. Expanding our channel partner program to include well-focused partners is a key strategy to growing our business.”

The preconfigured ClickIMRS package targets mid-sized companies and perfectly complements maihiro’s industry-specific consulting and implementation approach marketed as “CRM to Go”. Its prototype-based design and predefined processes in the standard SAP CRM system enable project turnaround times to be reduced by up to 40 percent.


About maihiro
maihiro, a management consultancy headquartered in Ismaning near Munich and in Vienna, realizes sales, marketing, and service processes by devising an initial strategy through to implementing it on a daily basis. Founded in March 2000 by senior managers of SAP, ORACLE, and Kiefer & Veittinger, maihiro currently employs over 65 individuals and assists customers by offering CRM business and technology consulting as well as managed application and process services. The firm is a long-standing SAP CRM Special Expertise Partner and consultant and implementation partner for Oracle. In addition, maihiro collaborates with different solution providers such as ClickSoftware and RIM (BlackBerry), which enhance these standard platforms. Reference customers span a range of sectors and include Audi, Bank für Sozialwirtschaft, Boehringer Ingelheim, Engelhard Arzneimittel, Merz Consumer Care, TridonicAtco, Würth, and Zumtobel. Foreign customers are also assisted with their CRM initiatives and can be found in Australia, Belgium, Denmark, France, Great Britain, Qatar, Croatia, Russia, Hungary, and the USA.

About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 130 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com .


Additional information
maihiro GmbH
Anke Korf
Public Relations
Osterfeldstraße 86
D-85737 Ismaning
Tel.: +49 89 89 085 121
Mobile: +49 175 165 0 279
anke.korf@maihiro.com



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For further information please contact
maihiro GmbH
Anke Korf
Public Relations
Tel.: +49 (0)89 / 89 085-121

anke.korf@maihiro.com