Our project experience: CRM process consulting Establishing dialogue marketing processes to generate qualified leads, execution and selection of automated dialogue marketing campaigns   CRM software selection Identification of relevant CRM core processes and technical requirements Classification for the evaluation matrix Providing CRM vendors with invitation to tender (ITT) Elaboration of a vendor‘s questionnaire, evaluation and consolidation of the ITT based on evaluation matrix Case study-based CRM software presentation  Common revision of the evaluation matrix Preparation of the CRM software decision   CRM analytics Branch-specific and process-oriented DWH concepts for marketing, sales and master data Customer value-oriented sales control and targeting Data mining for customer-oriented marketing SAP NetWeaver BW, SAP Enterprise Portal Integration with SAP CRM and 3rd-party systems Implementation of offline and web reporting or cockpits   CRM implementation SAP CRM implementation Establishing qualification routines of prospects within lead management, integration in IC WinClient, customer specific campaign management enhancements in SAP CRM SAP NetWeaver BW implementation  Specification of interfaces to SAP ERP and third-party systems Design and installation of the ORACLE eBusiness suite system architecture Quality management Risk management, trouble shooting, quality audits For further information please do not hesitate to contact us.

Industries  Automobile industry  Consumer products, retail and trade  Facility and supply industry  Financial services  Manufacturing  Process industry  Telco & Media  Further customers