Our project experience: Project and change management  Implementation of project marketing activities Coaching, monitoring of organisational change, moderation   CRM strategy, organisational and process consulting Generate awareness for a customer centric orientation of all relevant company departments Execution of analysis workshops, department and IT specific classification of workshop results Process analysis and design in sales and marketing, identification of functional gaps Feasibility studies, linkage of processes and IT systems Conception of how to proceed in a CRM implementation   CRM software selection Identification of relevant CRM core processes and technical requirements Classification for the evaluation matrix Providing CRM vendors with invitation to tender (ITT) Elaboration of a vendor‘s questionnaire, evaluation and consolidation of the ITT based on evaluation matrix Preparation of a case study displaying the sales and service process Case study-based CRM software presentation Common revision of the evaluation matrix Preparation of the CRM software decision   CRM Analytics Branch-specific and process-oriented DWH concepts for marketing and sales Customer value-oriented sales control and targeting SAP NetWeaver BW, SAP Enterprise Portal Integration with SAP CRM Implementation of offline and web reporting or cockpits   CRM implementation SAP CRM implementation Specification of interfaces to SAP ERP and Third-Party systems, integration with SAP NetWeaver BW Definition of SAP NetWeaver BW reports International roll-out Roll-out, hand-over-phase until go-live Systems management, training of system administrators   Quality management Risk management, trouble shooting, quality audits   For further information please do not hesitate to contact us.

Industries  Automotive  Consumer products, retail and trade  Facility and supply industry  Financial services  Manufacturing  Process industry  Telco & Media  Further customers