Our project experience:

Project and change management

• Implementation of project marketing activities
• Coaching, monitoring of organisational change,
  moderation

CRM strategy, organisational and process consulting

• Generate awareness for a customer centric orientation
  of all relevant company departments
• Execution of analysis workshops, department and IT specific classification of workshop results
• Process analysis and design, identification of functional gaps
• Feasibility studies, linkage of processes and IT systems
• Conception of how to proceed in a CRM implementation

CRM analytics

• Branch-specific and process-oriented DWH concepts for marketing, sales and master data
• SAP NetWeaver BW, SAP Enterprise Portal
• Integration with SAP CRM
• Implementation of offline and web reporting or cockpits
  

CRM implementation

• Implementation of SAP CRM incl. integration with SAP ERP and SAP NetWeaver BW
• Roll-out, hand-over phase until going-live
• System management, training of sytem administrators

Quality management

• Risk management, trouble shooting, quality audits

For further information please do not hesitate to contact us.

Industries

 Automotive
 Consumer products, retail and trade

 Facility and supply industry
 Financial services

 Manufacturing
 Process industry
 Telco & Media

 Further customers