Our project experience: Project and change management Implementation of project marketing activities Coaching, monitoring of organisational change, moderation   CRM strategy, organisational and process consulting Generate awareness for a customer centric orientation of all relevant company departments Development of a customer value analysis Reorganisation of the sales structure Execution of analysis workshops, department and IT specific classification of workshop results Process analysis and design in sales, marketing and service, identification of functional gaps  Feasibility studies, linkage of processes and IT systems Conception of how to proceed in a CRM implementation CRM software selection Identification of relevant CRM core processes and technical requirements Classification for the evaluation matrix Providing CRM vendors with invitation to tender (ITT) Elaboration of a vendor‘s questionnaire, evaluation and consolidation of the ITT based on evaluation matrix Preparation of a case study displaying the sales and service process Case study-based CRM software presentation  Common revision of the evaluation matrix Preparation of the CRM software decision   CRM analytics Branch-specific and process-oriented DWH concepts for marketing and sales SAP NetWeaver BW, SAP Enterprise Portal Integration with SAP CRM Implementation of offline and web reporting or cockpits CRM implementation marketing, sales and service management processes SAP CRM, Enterprise Portal, SAP WebIC  Integration with SAP BW and SAP ERP  ORACLE CRM (eBusiness Application Suite)  Roll-out, hand-over-phase until go-live Systems management, training of system administrators Quality management Risk management, trouble shooting, quality audits For further information please do not hesitate to contact us.

Industries  Automotive  Consumer products, retail and trade  Facility and supply industry  Financial services  Manufacturing  Process industry  Telco & Media  Further customers