Our project experience: Project and change management Implementation of project marketing activities Coaching, monitoring of organisational change, moderation   CRM strategy, organisational and process consulting Generate awareness for a customer centric orientation of all relevant company departments Execution of analysis workshops, department and IT specific classification of workshop results Process analysis and design in sales and marketing, identification of functional gaps  Feasibility studies, linkage of processes and IT systems Conception of how to proceed in a CRM implementation   CRM analytics Branch-specific and process-oriented DWH concepts for marketing, sales and master data Customer value-oriented sales control and targeting SAP BW 3.5, SAP NetWeaver 2004s BI, SAP Enterprise Portal Integration with SAP CRM Implementation of offline and web reporting or cockpits   CRM implementation  Conception and implementation of a SAP CRM prototype for sales force automation and controlling SAP CRM 4.0/5.0 and SAP NetWeaver Business Intelligence (SAP BI) implementation Conception and implementation of a SAP CRM Webshop Hand-over phase until go-live, support Process-based, individually designed SAP CRM key user training   For further information concerning our project experience within the pharmaceutical and chemical engineering industry, please do not hesitate to contact us.

Industry sectors  Automotive  Consumer products, retail and trade  Facility and supply industry  Financial services  Manufacturing  Process industry  Further customers