maihiro CRM Due Dilligence
We analyse the degree of implementation of the CRM concept in your company within the scope of a location analysis. The focus is on humans, processes and technology. We derive a CRM strategy from your corporate aims, and develop parameters for the evaluation of implementation together with you.

maihiro Process Analysis
We examine your business processes in the fields of marketing, sales and service, and identify potential for optimisation. We help you to harmonise different processes, and to thus ensure uniform, transparent corporate management.

maihiro Select
We support you in the selection of a CRM software solution that suits your company with our approach based on a proven methodology. Through our process-oriented approach, the work results achieved in this project can also be used in the subsequent implementation.

maihiro KAM Assessment
We determine the maturity level of implementation of your Key Account endeavours based on the St. Gallen KAM concept (University of St. Gallen, Switzerland). Our results paper contains recommendations for action on how to enhance the performance of the key accounts.

maihiro Customer Knowledge
Based on the Net Promoter® score, we ascertain the customer loyalty and implement mechanisms with which continual process improvements can be introduced. We develop a customer value model for determination of the customer's overall economic significance and, as a logical consequence, define a value-oriented customer support strategy together with you.

In our projects, we prepare your organisation with the appropriate measures for processing of the changes induced through CRM as balanced transformation.

Your contact:

maihiro GmbH
Robert Asal
Tel. +49 (0)89 / 89 085-111
robert.asal@maihiro.com