Sales  We record your sales processes starting with the sales planning and ending up with the tracking of orders. We define optimised customer value-, demand- and product-related processes across different sales channels.

Marketing  We advise you on the analysis and definition of your campaign management process, in the field of the detailed annual campaign planning, the management of addresses, on how to segment target groups and to execute and track your marketing campaigns. We moreover support you in integrating your marketing and sales activities within your organisation.

Service  We analyse, consolidate and optimise your service offerings. This means for us to support your company when it is about designing the entire chain of service processes - consisting of the service dispatch, its preliminary review, the dispatching itself, the resource scheduling of the technicians, the fulfilment of the field force and the service level agreements.

Process Integration  We conjointly develop ways of how to integrate and interlock your business processes trans-sectorally. In this process, we define roles, relationships and concise reponsibilities. We connect the fields of organisation, technology as well as key performance systems.

Analytics and reporting  Monitoring of sales, marketing and service through a systematic evaluation of segmented and classified customer or prospect data in order to efficiently manage processes and customer relations. Development of customer-specific coding systems and measurement criteria.

Please do not hesitate to contact us for more detailed information on references in the field of CRM process consulting.