maihiro was founded in 2000 by Bernd Hesse, Mark Roes and Uwe May and has been owner-operated ever since. In 2005, Matthias Götz joined the company as CEO of the maihiro Austria subsidiary. All CEOs have many years of operational experience, strategic know-how and a wide range of expertise in management and process consultancy.
We focus all of our energy on helping companies improve their ability to understand, serve and support their customers. On an economic and technical level, we cover a large area ranging from sales strategy to the supposedly simple ability to keep the IT systems running so that the entire project can get off the ground.
When implementing CRM initiatives for our customers, we take into account all relevant aspects. In particular, we work to understand the specialist areas and their requirements in order to add value by implementing supportive technology. Digitization, big data and mobility are topics which are closely related to integrative customer support. This creates exciting development opportunities for us as a company as well as for all of our team members and new employees.
At maihiro, the customer is dealing with an absolute specialist in the industry. He can go through thick and thin with them. We are able to generate references from the great majority of the projects. We guess that our employees make all the difference here. In the enthusiasm they show for their work, and the passion they put into implementing their projects.
We have a very strong and good relationship with SAP Germany and Austria. Fort hat reason we are able to bring in our expertise into the SAP Customer Experience Organization. From my point of view there is no other organization that engages more employees in the area of CRM, Customer Experience and Commerce that deal with strategic questions, complex process chains and integrated solutions in Marketing, Sales and Service.
The acceptance of responsibility by our partners is the basis from which we are able to put our consulting philosophy into practice: inspire, change, optimize.
Partner & Director Human Resources
Partner & Director Sales
Partner & Director Customer Experience Consulting
Partner & Director Customer Success Services, Finance and Controlling
Partner & Director Pre-Sales und Marketing
Partner & Director Innovation und Architecture