Over 1,500 projects for more than 400 companies: Our customers deal with absolute specialists in all matters concerning CRM, Customer Experience (CX) & Commerce. Our experts offer companies support ranging from strategic advice and organizational development, to process optimization and implementation, right through to the management of SAP Customer Experience solutions. Our own product add-ons complete our range.

Facts and figures

owner-operated LLC

1000+ projects

150+ employees

established in 2000

17 years of CRM experience

300+ customers

SAP Gold partner

4 locations

40% intern. rollouts


What we do

We help you with customer acquisition and long-term development.

We help you develop a framework for action for achieving your strategic goals. We create transparency and measurability, and direct your marketing, sales and customer service organization effectively, so that you can manage your end customers and channels with a focus on profitability.

We design, implement and operate your customer-management solution in such a way that allows you to gain the maximum benefits from the possibilities offered by the SAP Customer Experience (CX) portfolio.

Successful projects need a sound methodology: With the maiMethod, maihiro places special emphasis on quality assurance and ensures optimum cooperation among all of the stakeholders.

What makes us different

We offer comprehensive advice - with expertise, empathy and enthusiasm.

Our prime focus is not on the technology: Our goal is first to convince marketing, sales and customer service from a technical and economic point of view, then to optimize processes, and finally to provide the technologies most suitable for this.

Taking into account all relevant dimensions during the project is the basis for ensuring durable success for our customers: Strategy, control, organization, people, processes and technologies. This is complicated - but it works.

With maihiro, you are dealing with people who are enthusiastic about your projects and rely on a trustworthy partnership. We go through “thick and thin” with you, because long-term success is important to us.

This matters to us

We live up to our social responsibility.

As an owner-operated company, we are aware of our social responsibility. Whether it be sports, arts or social issues: We have been supporting social projects for children, young people and senior citizens for many years.

We are involved in charitable sports events and give regional artists the opportunity to display their work on our premises.


Awards

Best of Consulting 2018

SAP Cloud Focus Partner

Top Job 2019