Manufacturing / High Tech

Mondi – Entire support of CRM applications (SAP Sales Cloud) with maihiro's CSS consulting services

Project Goals:

  • Creation of synergy effects through one-stop service of the five dedicated business divisions
  • Acceleration of the digitization strategy and establishment of a 360° customer view of sales processes in the dedicated business divisions
  • Stronger customer relationships built on harmonized processes across all plants
  • Exploiting of all Sales Cloud benefits through continuous employee training

Project Focus:

  • Technology & business support and continuous improvement
  • On demand bug & problem fixing according to agreed  SLA
  • Strategical process consulting  (Mgmt Consulting)
  • Scope: master data, sales pipeline, opportunity management, visit reports, activity management, dashboards & analytics, competition management, Sales quotations & samples, lead management, release management, tenant management / monitoring, support with CX add-on maiCatch
  • SAP JAM integration, integration with SAP ERP, SAP BW & integration with other third party applications
  • Mobile device access

Thanks to maihiro's CSS consulting services we are able to support our CRM applications across all our business divisions, and to develop them further in line with the needs of the individual departments.

Karin StrallhoferHead of Advanced Platforms, Group Information Management, Mondi AG


Our Customer: Mondi AG

  • 5 Business divisions (Industrial Bags, Uncoated Fine Paper, Corrugated Packaging, Packaging Paper, Coatings) within the Mondi Group, a global leader in the paper and packaging market
  • Employees Mondi Group: 26.000 in more than 30 countries
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