Introduction of the SAP Hybris Service Cloud solution

Project goals

• Better & cross-site customer communication
• Introduction of uniform installation controlling
• Uniform offer tracking
• Digital access to product information
• Real-time reporting with KPIs
• Potential-oriented customer processing
• Improved integration of third-party companies

Project objectives

• Introduction of the SAP Hybris Service Cloud solution
• Connection to Microsoft Navision as ERP system for master data
• Offline support for selected business processes of the service technician

Our customer

• VBH Holding GmbH is an international wholesaler with around 2.500 employees and more than 30 subsidiaries
• The subsidiary esco, founded in 1965, is one of the leading building fittings retailers in Germany
• The product assortment includes aluminum and steel fittings for doors and windows