
Trade
Introduction of the SAP Hybris Service Cloud solution
esco Metallbausysteme GmbH
Project goals
- Better & cross-site customer communication
- Introduction of uniform installation controlling
- Uniform offer tracking
- Digital access to product information
- Real-time reporting with KPIs
- Potential-oriented customer processing
- Improved integration of third-party companies
Project objectives
- Introduction of the SAP Hybris Service Cloud solution
- Connection to Microsoft Navision as ERP system for master data
- Offline support for selected business processes of the service technician
Our customer
- VBH Holding GmbH is an international wholesaler with around 2.500 employees and more than 30 subsidiaries
- The subsidiary esco, founded in 1965, is one of the leading building fittings retailers in Germany
- The product assortment includes aluminum and steel fittings for doors and windows