Trade

Introduction of the SAP Hybris Service Cloud solution

esco Metallbausysteme GmbH

Project goals

  • Better & cross-site customer communication
  • Introduction of uniform installation controlling
  • Uniform offer tracking
  • Digital access to product information
  • Real-time reporting with KPIs
  • Potential-oriented customer processing
  • Improved integration of third-party companies

Project objectives

  • Introduction of the SAP Hybris Service Cloud solution
  • Connection to Microsoft Navision as ERP system for master data
  • Offline support for selected business processes of the service technician

Our customer

  • VBH Holding GmbH is an international wholesaler with around 2.500 employees and more than 30 subsidiaries
  • The subsidiary esco, founded in 1965, is one of the leading building fittings retailers in Germany
  • The product assortment includes aluminum and steel fittings for doors and windows