Manufacturing / High Tech

CRM as strategic solution for cross-national and customer oriented business processes

Harmonic Drive AG

Project goals

  • Go-live support in five countries (AT, IT, ES, FR, and UK)

  • Global CRM system with standardized processes

Project focus

  • Rollout preparation: Determination of country-specific dependencies for the CRM and documentation of the results

  • Rollout workshop: Preparation of the workshop and use of the results from the CRM analysis
  • Running of the workshop and identification of the country-specific gaps

  • Implementation and go-live support

Our customer

  • Founded in 1970
  • Internationally active manufacturer of precision servo drives and actuators
  • Continuous new and further developments
  • 380 employees, turnover of almost EUR 100 million (2016)