Manufacturing / High Tech

CRM implementation to optimize customer service

Mondi Coatings & Consumer Packaging GmbH

Project goals

  • Transnational optimization of the customer service
  • Establishment of a customer potential oriented marketing management

Project focus

  • Analysis of CRM processes and definition of requirements
  • Introduction of a division wide CRM solution based on SAP CRM 7.0
  • Integration into the already existing SAP ERP and SAP BW system
  • Simultaneous rollout for the internal sales staff in Europe and the United States

Our customer

  • Mondi Coatings & Consumer Packaging produces i. a. release liner for self-adhesive products, extrusion coating applications for industry paper and barrier material for the industry, barrier film, printed mono and composite film, paper and plastic bags as well as stand-up pouches

… we want to be "best in class" among our customers’ suppliers. maihiro is the right partner to help us optimize our customer service (…) across all borders.