Manufacturing / High Tech

Mondi - digitization of sales

Forward-looking CRM solution for the packaging and paper specialist

Project goals:

  • Acceleration of the digitization strategy and establishment of a 360° customer view of sales processes in the business segment Corrugated Packaging

  • Technology support and greater transparency for sales activities
  • Stronger customer relationships built on harmonized process across all plants that suit the customers’ needs

  • Better information about customer needs for more tailored customer service

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Project contents:

  • Rollout of the SAP Sales Cloud as a module of SAP C/4HANA
  • Phase 1: Integration of master data, sales pipeline, opportunity management, appointment Reports, activity management, dashboards & analytics, competition management
  • Phase 2: Sales quotation & sample management
  • SAP JAM Integration; Integration in the system landscape (SAP ERP, SAP BW) and migration of historical data to the SAP Sales Cloud
  • Mobile device access


  • Increased productivity of Sales

    representatives by reducing the administrative workload

  • Better information about customer needs for more tailored customer Service
  • Real-time availability of data from several backend systems (360° customer view)

  • Complete overview of the market (market intelligence)
  • Improved internal collaboration (SAP JAM),

    easier and faster sharing of Information

By introducing the SAP Sales Cloud, we have taken a big step into the future and are driving our digitization strategy. We want to provide the best possible support to our customers and our employees, while at the same time leaving them free to tailor their processes simply and sustainably. Thanks to maihiro’s process consulting, we have succeeded in using technology for innovative purposes to redefine Mondi’s sales competency and customer centricity.

Robin de JongRegional Managing Director Central Europe at Mondi CrP

Our customer - Mondi Corrugated Packaging

  • Business segment within the Mondi Group, the global leader in the paper and packaging market
  • Employees Mondi Group: 26.000 in more than 30 countries
  • Mondi Corrugated Packaging: leading European provider of corrugated packaging with a strong focus on central and eastern Europe