
Manufacturing / High Tech
Cross-departmental process optimization and recommendations for a new CRM implementation
Rohde & Schwarz GmbH & Co. KG
Project goals
Development of a company-wide CRM model
- Establishment of the basis for selection of downstream CRM software and derivation of procedural and functional requirements
Project focus
Identification of the relevant CRM processes in relation to the existing system landscape
- Creation of a requirements profile, taking into account the peculiarities in the individual business departments
- Development of concrete recommendations for action
Our customer
- Rohde & Schwarz is an independent family-run company that has been trading successfully since 1933
- World leaders in measurement technology, broadcasting technology, secure communication, radio monitoring and radio location technology
- EUR 1.83 billion turnover, approx. 9,900 employees in 70 countries (2014/15)