11. February 2020

CRM/CX expert maihiro now officially part of Accenture

As of today, maihiro GmbH officially belongs to Accenture; the takeover announced in January 2020 has thus been completed. For Accenture as a world's leading service company, the acquisition of the Customer Experience (CX), Customer Relationship Management (CRM) and Commerce specialist is an important addition. It will help Accenture create marketing, sales and customer service solutions for clients that drive innovation and digital change....

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7. January 2020

maihiro becomes part of the Accenture family

With the acquisition of the Munich-based CRM and CX consultancy firm, Accenture will expand its expertise in the area of  customer experience and experience management.   Ismaning/Vienna, January 7, 2020. Nearly 20 years after its founding, maihiro is setting the course for further growth and has entered into an agreement with Accenture to acquire the company. With this acquisition, Accenture will strengthen its position in customer experience (CX) and customer relationship management...

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4. November 2019

New Service Platform from maihiro

The CRM expert maihiro has now developed an interactive showcase. “maiService” integrates IoT and AI technologies and thus goes above and beyond ERP classic services.   Ismaning, November 4, 2019. For machine manufacturers, providing modern customer service means event-based work under high time pressure. Service technicians and spare parts must be allocated around the world, processing times minimized, and information flows shortened. To do this maihiro uses SAP Service Cloud, SAP ...

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22. October 2019

maihiro is creating the workplace of the future

This CRM specialist is implementing an office architecture at its company site in Ismaning that will meet the requirements of the professional world of tomorrow. Ismaning, 22 October 2019. Casino, creative spaces, high-tech meeting rooms and chic furnishings: maihiro has created the workplaces of the future with its newly designed offices in Ismaning and Vienna. The consulting specialist for CRM, customer experience (CX) and commerce is currently experiencing a strong growth in personnel and ...

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26. September 2019

maihiro receives award from the Corporate Social Responsibility rating agency EcoVadis

Silver medal in sustainability for the CRM, Customer Experience and Commerce Specialist   Ismaning, September 26, 2019. For the second time, maihiro GmbH from Ismaning has participated in the detailed assessment of the global sustainability platform – EcoVadis – and received a silver medal in Corporate Social Responsibility (CSR). Not only does this mean that the specialist for CRM, Customer Experience and Commerce was able to relinquish its former bronze status, but maihiro can now count ...

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13. August 2019

The Course is set for Growth: maihiro products GmbH Founded by Spin-off

As of June 1, 2019, maihiro products GmbH commenced operations as an independent company. The start-up focuses exclusively on the development and marketing of CRM/CX add-ons. As a consulting specialist for CRM, customer experience (CX) and commerce, maihiro GmbH from Ismaning has been supporting customers since 2000 with integrated solutions for marketing, sales and service. In order to be able to drive product development in an even more agile and focused manner in the future, maihiro has now ...

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23. November 2018

The Best of Consulting Award at Wirtschaftswoche was presented to maihiro in recognition of its CRM project for Trelleborg Sealing Solutions

Cross-border transparency through the worldwide rollout of SAP Sales Cloud: the CRM specialist wins the award in the “IT Management” competition category This year WirtschaftsWoche recognized Germany’s best management consultancies for the ninth time in the Best of Consulting and Best of Consulting (Small- and Medium-Sized Businesses) categories. A scientific advisory board and a jury determined which projects that were submitted as contest entries were the most successful. The 2018 award in ...

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20. November 2018

New CRM study for Germany and Austria on strategies and challenges in customer management

The independent analyst firm PAC investigated the current state of development in the field of Customer Experience Management in companies on behalf of maihiro. A new trend study by PAC Deutschland analyses the current status quo and future trends in the field of Customer Experience Management and the use of SAP C/4HANA in German and Austrian companies. On behalf of maihiro GmbH, the specialists for CRM, Customer Experience (CX) & Commerce, the analysts surveyed companies in manufacturing ...

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15. December 2017

"Golden Christmas”: maihiro is made SAP Hybris Gold Partner

German-Austrian consultancy company receives award for expertise in the fields of marketing, sales, customer service and commerce. More qualified consultants, more certified expertise in all matters concerning customer management: The consulting company maihiro based in Ismaning near Munich and Vienna is awarded the Gold status in the partner program of the CRM software provider SAP Hybris. The solutions offered by SAP Hybris, customer management specialists and experts for the digital ...

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13. October 2017

More advice, a new slogan, a new web presence

Customer Relationship Management specialist maihiro is now “Your Customer Journey Adviser” “Your Customer Journey Adviser” - the consultancy firm for customer relationship management (CRM) based in Munich and Vienna has responded to the ongoing development of its portfolio. A new slogan and revamped website now also show the world that expert management consultancy is at the core of what the company does.   “In recent years, we’ve added more and more consultancy elements to our range of ...

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28. April 2017

"Reinforcing our services with SAP Hybris Service Cloud"

Metal construction wholesaler Esco offers its customers more than just the sale of fittings. With SAP Hybris Service Cloud, the company can now also focus more keenly on its service to support customers in the organization of maintenance - even though the ERP software doesn’t actually come from SAP. esco offers metalworkers everything they need to do their job - from door systems, fittings and louver wall systems right through to sealants and adhesives. With its extensive range, the company ...

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3. February 2017

It's Time: SAP Austria presents Partner Awards for 2016

On January 31, in the context of the annual SAP partner kick-off event, Rudi Richter, new CEO of SAP Österreich, Günther Patterer, head of Global Channels and General Business at SAP Österreich, and Gerhard Zeiner, Chief Operations Officer at SAP Österreich teamed up with Rinse Tamsma, Senior Vice President Global Partner Operations SAP Middle and Eastern Europe (MEE), to present the coveted SAP Partner Awards for the year 2016 in Studio 44 of the Austrian Lotteries. Under the slogan “It's time...

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19. January 2017

The road to “European Champion” with route planning

"maiTour" CRM tool wins SAP HANA® CLOUD PLATFORM APP CONTEST maihiro today announced that its “maiTour” smart route management tool took first place in the Europe-wide SAP HANA® Cloud Platform App Contest 2016. The competition attracted a great deal of interest among SAP partners, as the keen participation proves. maiTour is an add-on for the SAP® Hybris® Cloud for Customer solution. maihiro was presented with its award on January 10, 2017 at the SAP Field Kick-Off Meeting (SAP FKOM) Barcelona...

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21. November 2016

The best of both worlds

Supported by PTV Group, maihiro designed an SAP®-certified tool for strategic appointment and visit planning and sales force optimisation in the field A tool for strategic and functional appointment and visit planning and sales force optimisation, conveniently integrated into SAP® Hybris Cloud for Customer – these are the highlights of maiTour. The solution, developed by CRM specialist maihiro, is based on developer components from the PTV Group, the PTV xServers, and the SAP HANA Cloud ...

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6. October 2016

Agile Project Management Cuts Costs

GATX Rail Europe (GATX) introduces Cloud CRM solution: Small fast steps instead of a big sluggish throw Even the word sounds massive: ‘Waterfall’ describes the classic way that IT projects are usually implemented: embarrassingly and exactly defined requirements and implementation details, you put them down in the blueprint and sign off. Only then does it go into the implementation stage. With the ‘waterfall’ approach, everything happens in one go. Often this process takes so long that the ...

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19. July 2016

SAP Gold Partner: “The best for our customers”

Consultancy firm maihiro has been a Gold Partner of the Walldorf-based company since the start of july Many years’ experience with SAP software for customer management, satisfied customers and proven expertise in customising and enhancing SAP solutions have once again been rewarded by the Walldorf-based company’s PartnerEdge programme: In July, shortly after the awarding of its Recognized Expertise Certificate and following years as a Silver Partner, consultancy firm maihiro was upgraded to SAP...

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4. July 2016

Cloud CRM Software: Award for maihiro

Consultancy firm maihiro is first partner in the Dach region to be awarded SAP Expertise certification. Customers want partner know-how when selecting software. In June, consultancy firm maihiro became the first company in the DACH region to gain the Recognized Expertise (REX) Certificate in Sales, Service, and Marketing Cloud Solutions from the Walldorf-based software manufacturer SAP. Europe’s biggest software manufacturer awards this certificate to partners demonstrating “product know-how ...

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27. October 2015

Software alone will not solve marketing problems

maihiro strengthens management consulting expertise Customer management software, particularly from large providers such as SAP, is becoming ever more powerful and user-friendly. Concepts such as mobile access make the systems almost inevitably more streamlined while costs remain manageable thanks to leasing models. But people often forget that software alone cannot solve marketing or profitability problems. The CRM specialists from maihiro have therefore been successfully implementing projects...

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23. September 2015

"Amalgamating the best of both worlds"

According to the commerce experts from maihiro, sales staff will in future have online capabilities that will enable them to provide more extensive assistance to customers in the store. If a customer, for instance, likes a backpack he has just tried out but would like it in a different colour, the sales assistant will be able to arrange for the desired item to be delivered to the customer’s home. This can be effected directly in the shopping aisle. And the customer can also pay there and then. ...

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17. July 2015

Ten years of maihiro Austria: a noteworthy success story

The CRM specialists are the Number One among SAP CRM partners maihiro GmbH, based in Vienna, was founded exactly ten years ago. maihiro is now the number one in Austria among SAP CRM partners and advises customers in the fields of Marketing, Sales and Customer Service continuously from the strategy and the process design through to implementation and application management. The company is a subsidiary of German maihiro GmbH. “We see ourselves as an important and innovative part of the overall ...

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23. June 2015

maihiro relies on e-commerce and establishes its own consulting team as a certified hybris partner

Dominic Veit becomes a member of the maihiro Management Team The CRM consulting company maihiro has expanded its range of services and is now launching a comprehensive offering for the implementation of future-oriented customer loyalty and omnichannel solutions. The recently concluded partnership with the Swiss company hybris AG, the leading company in the field of e-commerce according to Gartner, and the appointment of proven e-commerce expert Dominic Veit to the maihiro management team round ...

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23. March 2015

15 years of maihiro - successful with integrated CRM

The prerequisite for this is the philosophy of an unconditionally integrated view of the customer On the occasion of the 15th anniversary of maihiro GmbH, Uwe May, Managing Director of the consultancy firm for Customer Relationship Management (CRM) and Business Analytics, takes stock: “Our goal was always to view the processes and systems in the context of the people that work with them. Such an integrated approach is sometimes hard work, but it is also a great opportunity to provide customers ...

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6. March 2015

maiExpo: Customer communications in times of digital transformation

Truly intelligent Customer Relationship Management is only possible with a 360° view On March 5, in the breath-taking environment of the Mercedes Tower with its spectacular 360° panoramic view over Munich, customers, potential customers and CRM experts discussed the subject of “Customer experience today and tomorrow” at maihiro GmbH’s in-house exhibition. It was generally agreed that, today, Customer Relationship Management requires an holistic approach to the customers, to identify their needs...

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9. December 2014

CRM consultancy firm maihiro opens a new branch in Berlin

Proximity to research facilities should spur on the development of new products CRM consultancy firm maihiro has just opened its third German office in Berlin. In addition to many innovative companies, the Berlin- Aldershof science and technology park is home to six institutions from the Humboldt University and ten non-university research facilities. In Berlin, maihiro will not only be pressing ahead with the development of its own products, but also with developments for client projects. With ...

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25. November 2014

maihiro implements a new CRM solution for confectionery manufacturer Storck

"CRM TO GO" for the Consumer Goods Industry integrates iPads for outside sales The CRM specialists from maihiro have provided a particularly good example of the quick and successful implementation of a software solution in their collaboration with the confectionery manufacturer Storck. As part of this solution, ‘CRM to Go’ supports processes specific to the consumer industry in the day-to-day operations of outside sales, key account management and distribution, and links them to internal sales ...

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11. November 2014

A successful partnership: maihiro and DEG

The CRM experts from maihiro have supported the development of a modern IT-Infrastructure for ten years The consultancy firm maihiro has supported the development finance institution DEG–Deutsche Investitions- und Entwicklungsgesellschaft mbH in Cologne for over ten years and in their role as a competent partner, ensuring the successful implementation of CRM operations and the constant further development of the CRM system. SAP CRM is currently the main application for supporting initiation and...

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30. September 2014

maihiro is voted Top Consultant

Award for maihiro GmbH: The company, with offices in Berlin, Hamburg, Munich and a subsidiary in Vienna, is among the best con-sulting firms specialising in the SME sector. It is the first time the company has won this award. The award offers guidance through the consultancy jungle and helps SMEs to find the right consultant. To qualify, maihiro had to go through an extensive evaluation process. Prof. Dietmar Fink from the Bonn-Rhein-Sieg University of Applied Sciences is in charge of ...

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24. September 2014

maihiro is showing mobile software solutions for successful sales at the CRM-expo

CRM consultancy maihiro is presenting the latest cloud and mobility solutions at the CRM-expo in Stuttgart (8 - 10 October 2014) on the SAP stand 4D56 in Hall 4. The highlights of the company’s presence at the trade fair are a lecture on ‘mobile innovations in sales’ and a live cloud duel between SAP and Microsoft software. At the trade fair stand, maihiro will present SAP Cloud for Customer, SAP Cloud for Social Engagement, SAP Customer Engagement Intelligence, SAP Jam for Internal Social ...

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1. August 2014

Bavarian award for maihiro success

The Bavarian Ministry of Economic Affairs and Media, Energy and Technology held a celebration to present awards to the fifty medium-sized companies with the strongest growth. maihiro GmbH received one BAVARIA’S BEST 50 awards for, having achieved above-average increases not only in their turnover, EBIT and profit for the year but also in the number of employees over the last few years. The awards for BAVARIA’S BEST 50 were presented by Bavarian Minister of Economic Affairs and Media, Energy and...

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27. June 2014

maihiro receives award as Top Innovator

For more than 20 years, the “Top 100” seal has stood for the power of innovation, the thirst for information, and team spirit. On June 27th, it is time once again for Germany’s most successful creators of ideas to receive this sought-after award. “Top 100” mentor Ranga Yo-geshwar will honour the companies during the German Summit for Me-dium-Sized Businesses, in Essen. Compamedia, the initiator of the “Top 100” is expecting more than 1000 guests at the event. Yet again for the second time, ...

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21. March 2014

Current customer data and information at a click of the mouse

The CRM experts at maihiro announce the successful introduction of SAP CRM 7.0 at the independent finance and assets consultancy firm MLP. In doing so, the focus was on a clear improvement in user-friendliness for the MLP consultants. MLP’s project managers had decided to migrate from SAP CRM 5.0 to version 7.0, in order to establish this CRM solution firmly as a central customer data system. This also brings an improvement to the accessibility of the application’s range of functions. “SAP CRM ...

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9. October 2013

maihiro announces successful completion of their CRM project at Engelhard Arzneimittel [Engelhard Pharmaceuticals]

The introduction of the new Customer Relationship Management (CRM) system at Engelhard Arzneimittel, a leading brand manufacturer focusing on non-prescription pharmacy-only medicines, has succeeded in further optimising the interaction between sales and marketing. Together with the CRM experts at maihiro, the system has also been made more user-friendly. Continuous data synchronisation ensures a current overview of customer data at any time, also on mobile devices like tablet PCs and smartphone...

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18. September 2013

First class subscription service for publishers Kleine Zeitung [Little Paper], Die Presse [The Press], Wirtschaftsblatt [Economy News] and Styria Multimedia

The CRM specialists at maihiro have implemented a new marketing and sales system for these publishers. Customer management for the subscriber business of the publishers Kleine Zeitung, Die Presse, Wirtschaftsblatt and STYRIA MULTIMEDIA (with magazines such as Miss and Wienerin) is based on the SAP customer management solution. “Our new customer management system means we can be even better at supporting our customers. At the same time, we now have at our disposal a multifaceted campaign ...

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23. July 2013

New CRM solution from maihiro optimises sales at Werner & Mertz

The CRM consultancy firm maihiro has implemented a new CRM solution at Werner & Mertz GmbH, which is known for its brands Frosch, Erdal and Emsal. This extremely user-friendly application for the optimisation and system support of marketing processes includes both maiConnect for Microsoft Outlook – the groupware integration developed by maihiro – and maihiro route planning. At present, about 120 marketing and sales representatives, both in-house and mobile, are using the software in Germany...

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28. May 2013

Optimum Marketing Support from maiConnect

The consultancy firm maihiro has successfully completed a project assignment from Munich chemical company Wacker to improve the networking of marketing activities. With the groupware solution maiConnect developed by maihiro, specialised travelling salespeople can access certain client information and make reports on visits, even when they are offline. This new software allows perfect integration of SAP CRM with Microsoft Exchange/Outlook – independently of the workplace. This solution from ...

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11. December 2012

Werner & Mertz mobilises sales with maihiro

Werner & Mertz GmbH, known for its Frosch, Erdal and emsal brands, is relying on CRM consultation specialists maihiro for the optimisation and system support of its sales processes.     Werner & Mertz are specialists in the cleaning, care and maintenance sectors, supplying products for large-scale consumers and end users. Their objective is to support sales with a modern and user-friendly mobile CRM solution, and to thereby make users more enthusiastic about the system.  ...

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28. February 2012

ABUS SC commissions maihiro for CRM project

maihiro is supporting ABUS Security Center GmbH & Co. KG based in Affing near Augsburg in replacement of the CRM on-demand solution used in sales and marketing with Microsoft Dynamics CRM. ABUS Security-Center (ABUS SC) is a global full-range supplier of products and services in the field of alarm systems and video surveillance technology. A key factor in the company’s CRM decision is the simple synchronisation of tasks, contacts and appointments between Microsoft Outlook and Microsoft ...

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Anke von Behm

Anke von Behm

Head of Corporate Marketing

If you have any questions about our press releases or require additional photos, I’d be glad to hear from you.

Phone:+49 175 1650279
Email:Anke von Behm