11. November 2014

A successful partnership: maihiro and DEG

The CRM experts from maihiro have supported the development of a modern IT-Infrastructure for ten years

The consultancy firm maihiro has supported the development finance institution DEG–Deutsche Investitions- und Entwicklungsgesellschaft mbH in Cologne for over ten years and in their role as a competent partner, ensuring the successful implementation of CRM operations and the constant further development of the CRM system. SAP CRM is currently the main application for supporting initiation and approval processes for financing operations at DEG.

The use of SAP CRM ensures high efficiency in the processing of possible financing operations. This makes it possible to electronically map the entire approval process in the system as part of project initiation. Paper files and written signatures are no longer necessary. A structured release management guarantees the successful, long-term further development of the CRM strategy and CRM systems. It has also been possible to significantly reduce IT costs through the implementation and further development of SAP CRM.

The initial aim of the collaboration was to find a solution to provide IT support for structuring, processing and testing DEG-specific financing operations in the existing business and among new clients. There has been a significant reduction in manual process steps as a result of complete SAP CRM system support and management. What is more, business processes for approval procedures and the integration into electronic files have been fully automated.

In order to carry out financing projects in a more transparent manner, an extensive reporting tool has been implemented and the integration of SAP Core Banking, SAP CRM and SAP BW has been driven forward. The development of an extensive reporting system now ensures that complex financing operations can be handled securely.

A further task was coordinating the business departments and the IT organisation with the conception of technical requirements and the closing of process gaps. DEG now has its own ?CRM coordination point, which organises, prioritises and professionally processes all operations and functions as a link to the IT department.

“The next step in our successful and long-term collaboration will be to further develop the IT landscape, and integrate real-time analyses and Hana,” emphasises Uwe May, Managing Director of maihiro GmbH.

Press release