7. January 2020
maihiro becomes part of the Accenture family
With the acquisition of the Munich-based CRM and CX consultancy firm, Accenture will expand its expertise in the area of customer experience and experience management.
Ismaning/Vienna, January 7, 2020. Nearly 20 years after its founding, maihiro is setting the course for further growth and has entered into an agreement with Accenture to acquire the company. With this acquisition, Accenture will strengthen its position in customer experience (CX) and customer relationship management (CRM) as well as develop solutions for customers driving innovation and transformation in marketing, sales and service.
CRM has evolved considerably in recent years. Customer experience is now one of the fastest growing markets and is at least equivalent to ERP in terms of importance. In the future, holistic consulting in the area of customer experience will require an even greater set of competencies. This applies to technical expertise as well as creative and process issues.
maihiro, founded in 2000 and now SAP® Gold Partner, is a leading provider of SAP-based services for customer experience (CX), customer relationship management (CRM) and commerce. As a unit within Accenture, maihiro will form the basis for the CX business, initially in the DACH region and eventually for Europe, thus continuing its successful course of the last 20 years. This step allows maihiro to ensure its future viability and provide its customers with a new level of customer experience.
Our goal, like that of Accenture, is to support our customers in marketing, sales and customer service. We develop and implement competitive strategies that improve their performance.
His colleague Bernd Hesse, CEO Consulting & Human Resources at maihiro, adds: “By pooling our strengths, we are positioning ourselves on a broad basis to support our customers in developing and operating CX and CRM solutions that take maximum advantage of the SAP customer experience portfolio. This includes integration with SAP S/4HANA® and SAP’s intelligent technologies to enable seamless, end-to-end processes and other innovations.”
Dirk Appelhoff, Head of Accenture’s SAP Business Group in Europe, on the proposed acquisition: “Together with maihiro, we will have more expertise and an increased capacity to accompany customers in Austria, Germany, Switzerland, and across Europe in transforming their customer experience. Combined with Accenture’s end-to-end capabilities, our existing customer relationships and global delivery capabilities, we offer multinational customers scale and global reach.”
Access Press Release of Accenture here.