We have been living and consulting on Customer Relationship Management (CRM) since 2000. Customer Centricity, E-Commerce, Big Data, and constant Mobility have permanently changed CRM over that time period. The answer to this: the new SAP C/4HANA suite. Integrating the cloud solutions for marketing, sales, service and commerce, C/4HANA leverages CRM onto a new level.

Customer first: namely hollistic. SAP C/4HANA is the right choice for that. The intelligente cloud suite connects the former Hybris cloud solutions with the bought-in addition Gigya. This leads to a connection of all SAP applications in an intelligent cloud suite solution with lasting effects on demand and supply chain.

maihiro, as expert for the SAP Customer Experience (CX) & Commerce Portfolio, supports you on this way. We always provide you with comprehensive service – from process design to implementation and application management and support.


SAP CX solutions for a seamless, personalized customer experience across all channels

Marketing

How good do you understand your customer? For them it´s a matter of course that you know about their needs in detail in real time along the complete customer journey.


By using information about the market and marketing performance, you can tailor your marketing activities precisely to sales channels, customers and potential customers – generating more demand and growth.


Benefit from our experience and expertise to effectively use and build on existing data and channels, so that your message reaches your target audiences everywhere.

SAP Marketing Cloud - adress your customers

Marketing in the C/4HANA marketing cloud is up-to-date and effecient. You can bundle and combine all customer data, while appealing to everyone individually.

With SAP Marketing Cloud, you can generate even complex segmentation from millions of data sets in just seconds, reaching every customer in a targeted fashion and through their preferred channel. Custom-tailored and personalized.

Advantages at a glance

  • Dynamic Customer Profiling
  • Segments Campaigns and Journeys
  • Impactful Campaign and Marketing Analytics
  • Lead Management and Nurture
  • Commerce Marketing

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Sales

There is nearly no area that is not changing through digitalization. Sales processes are affected in a special way. Distribution channels are shifting. Opinions are exchanged in the Internet in a matter of seconds.


Your sales – whether through the back office or your sales force – needs the right customer data to communicate with customers based on good information. Particularly with mobile services, we can help you supply your sales force with the information they need – anywhere, and anytime.

SAP Sales Cloud - go along with your customers

Selling more effectively and more efficiently takes the right support. The SAP Sales Cloud supports all the phases of your sales cycle – with services adapted to your needs. It also simplifies and optimizes your customer visits. From planning to implementation and follow-up services – especially in combination with our intelligent tour planning service maiTour.

Advantages at a glance

  • Sales Force Automation
  • Sales Performance Management
  • Intelligent Sales with Machine Learning
  • Sell More from Anywhere
  • Sales Forcasting

Customer service

Modern customer service means to be reachable 24 hours, seven days a week on each and every channel, on- and offline. For your customers this is taken for granted. But did you already position yourself respectively?


If not, with us you found the experts, helping you to steer and control also the non-classical channels, such as Social Media. Furthermore, we provide your service employees with the tools they need for that.

SAP Service Cloud - make your customers happy

With the SAP Service Cloud, you can quickly and easily answer customer inquiries through all channels, react appropriately to customer complaints, and convert service cases into excellent marketing opportunities for your company. Service technicians can work directly in the system through mobile devices – without annoying paperwork. And all of this also includes real-time reporting.

Advantages at a glance

  • AI Chatbot
  • Preventive Maintenance
  • Knowledge Management
  • Offline Mobility
  • Proactive Field Service

Commerce

Omnichannel strategy: that´s the key word for extraordinary customer experience. Today, customers themselves decide where and how to buy. They expect to receive a comfortable, consistent, and personal shopping experience. In your online shop, in a branch location, or through a mobile device. We support you in seamlessly integrating all of your channels and processes – both online and off-line – to establish long-term customer loyalty.

SAP Commerce Cloud - get in contact with your customers

With leading Omni-Channel solution SAP Commerce Cloud, you can maintain consistent and personalized contact with your customers across all channels, which lets you simply sell better. Thanks to the extensive software functions offered, you can contact and interact with your customers anywhere, anytime, and on any device.

Advantages at a glance

  • B2C and B2B Commerce including Industry accelerators
  • Product Content Management
  • Contextual Commerce experiences
  • Omnichannel Order Management
  • Prebuilt Integrations
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Collaboration

Departmental boundaries disappear, and collaboration is more important than ever. However, this collaboration also demands new tools, processes, and communication guidelines. We support you in making collaboration in your company even faster, more effective, and more capable.

SAP Jam Collaboration

Work more efficiently across departments and stem the flood of e-mails. SAP Jam ensures a fast and easy exchange of data and information. You also have the option of inviting partners or customers to make external collaboration even more effective.


SAP CRM

In addition to current, innovative cloud technologies by SAP C/4HANA and SAP Marketing Cloud, we also offer the older and widely used SAP CRM on Premise. Using the classic system might be a good option, for instance, if specialized internal guidelines prevent the use of cloud software.

You can significantly increase the user-friendliness of existing systems by updating to a new Fiori user interface or adding a HANA database. Or perhaps you’d like to use your SAP CRM in combination with a SAP C/4HANA system? We would be happy to advise you on a hybrid scenario.

If you are already operating a SAP CRM, but don’t yet want to switch over to the newest technology, you can still benefit from our experience: With our application management and support, the all-around carefree package for operations, maintenance, support, and ongoing development.

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Our collaboration with maihiro is very distinctive and strong. (...) We use maihiro’s maiTour, which enables us to plan visits week-by-week and also optimize how we group visits.

Michael StichnoteHead of eCommerce B2B

In the collaboration up until now, maihiro so impressed us that we decided to go with a multi-year consulting partnership so that we can jointly implement our global CRM initiatives.


Torsten MöllerHead of Sub-Department, Marketing and CRM

… maihiro has been an expert partner to DEG for over 10 years. We have implemented numerous, very successful developments in the CRM system. Collaboration with maihiro is, for me, an example of long-term, reliable partnership and consulting, both at an operational and a management level.

Martin ReichweinHead of IT

For our first Sales Cloud project, we worked with a different service provider. (…) maihiro was one of the companies SAP recommended to us, and it was then able to win us over during the selection process – precisely with regard to the project methodology that had been missing previously. Also with the C/4HANA experience we needed.

Oliver Maisch

CIO

Awards


Whitepaper

CRM to Go – SAP Sales Cloud as a package deal

CRM to Go helps companies get started with a cloud CRM solution. Companies gain the ability to add supplementary features and further develop the software themselves thanks to increased participation in the project and the resultant expertise they acquire.

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Contact

Florian Hähnel

Florian Hähnel

Florian Hähnel

Solution Sales

The age of the digital customer has dawned. Sales channels which have until now been successful no longer work, and customers have become much more demanding both in B2B and B2C sales. Ask us and see what we can do! I look forward to our meeting.

Phone:+49 89 89085-206
Email:Florian Hähnel

Kerstin Schoch

Solution Sales

Do you want to futureproof the health of your business? I would be delighted to support you in the process of digitization. We will design the right solution for you so that you can establish and maintain customer relationships.

Phone:+49 89 89085-115
Email:Kerstin Schoch
Kerstin Schoch

Kerstin Schoch

Florian Hähnel

Florian Hähnel

Solution Sales

The age of the digital customer has dawned. Sales channels which have until now been successful no longer work, and customers have become much more demanding both in B2B and B2C sales. Ask us and see what we can do! I look forward to our meeting.

Telefon:+49 89 89085-206
E-Mail:Florian Hähnel
Kerstin Schoch

Kerstin Schoch

Solution Sales

Do you want to futureproof the health of your business? I would be delighted to support you in the process of digitization. We will design the right solution for you so that you can establish and maintain customer relationships.

Telefon:+49 89 89085-115
E-Mail:Kerstin Schoch