We have been living and consulting on Customer Relationship Management (CRM) since 2000. Customer Centricity, E-Commerce, Big Data, and constant Mobility have permanently changed CRM over that time period. The answer to this: the SAP Customer Experience Portfolio. Integrating the cloud solutions for marketing, sales, service and commerce, the SAP Customer Experience solutions leverage CRM onto a new level. 
 

As a holistic customer journey adviser, we focus entirely on the needs of your company and set up the appropriate framework for launching a CRM system. You choose between our "CRM to Go" approach or rolling out a CRM using our partially agile “maiMethod” project methodology.

No matter which of our CRM implementation methodologies you choose, our experienced customer experience (CX) consultants will do everything they can to make your project a success and lay the foundation for your successful customer journey.


The "CRM to go" approach

maihiro-crm-to-go-approach

With CRM to Go you benefit from lean processes based on defined standard features. 

 

Your involvement in the project and ongoing process and task monitoring guarantee its realization within just ten to twelve weeks.

Learn more

Partially agile “maiMethod” project methodology

project-methodology-maimethod

With “maiMethod” we digitize your customer journey in seven partially agile project steps and elevate your customer experience to a new level. 

 

In an initial, intensive evaluation phase, we define, among other things, portfolio components and, based on these, the implementation strategy. 

 

In the first part of the implementation, the project preparation phase, we ensure that the project environment is technically functional, create access to the SAP system environments, and carry out the kick-off on this basis. 

Then comes the final definition of the scope of the solution using a process—and use case mapping. 

 

The actual implementation phase is divided into several development cycles that focus on the respective use cases and processes. 

 

This is followed by quality assurance and preparation for technical and functional go-live by enabling the support organization. 

 

Of course we also support you after go-live and provide quick assistance in case of problems.    


Why you should decide on maihiro as your partner:

More than 20 years of CRM experience 

More than 1,500 successful projects 

More than 400 
happy customers 

More than 170 Customer Experience experts 

Awarded as 
SAP Gold Partner 

Prestigious reference 
customers 

Our collaboration with maihiro is very distinctive and strong. (...) We use maihiro’s maiTour, which enables us to plan visits week-by-week and also optimize how we group visits.

Michael StichnoteHead of eCommerce B2B

In the collaboration up until now, maihiro so impressed us that we decided to go with a multi-year consulting partnership so that we can jointly implement our global CRM initiatives.


Torsten MöllerHead of Sub-Department, Marketing and CRM

… maihiro has been an expert partner to DEG for over 10 years. We have implemented numerous, very successful developments in the CRM system. Collaboration with maihiro is, for me, an example of long-term, reliable partnership and consulting, both at an operational and a management level.

Martin ReichweinHead of IT

For our first Sales Cloud project, we worked with a different service provider. (…) maihiro was one of the companies SAP recommended to us, and it was then able to win us over during the selection process – precisely with regard to the project methodology that had been missing previously. Also with the C/4HANA experience we needed.

Oliver Maisch

CIO

Contact

Florian Hähnel

Florian Hähnel

Florian Hähnel

Solution Sales

The age of the digital customer has dawned. Sales channels which have until now been successful no longer work, and customers have become much more demanding both in B2B and B2C sales. Ask us and see what we can do! I look forward to our meeting.

Phone:+49 89 89085-206
Email:Florian Hähnel

Kerstin Schoch

Solution Sales

Do you want to futureproof the health of your business? I would be delighted to support you in the process of digitization. We will design the right solution for you so that you can establish and maintain customer relationships.

Phone:+49 89 89085-115
Email:Kerstin Schoch
Kerstin Schoch

Kerstin Schoch

Florian Hähnel

Florian Hähnel

Solution Sales

The age of the digital customer has dawned. Sales channels which have until now been successful no longer work, and customers have become much more demanding both in B2B and B2C sales. Ask us and see what we can do! I look forward to our meeting.

Telefon:+49 89 89085-206
E-Mail:Florian Hähnel
Kerstin Schoch

Kerstin Schoch

Solution Sales

Do you want to futureproof the health of your business? I would be delighted to support you in the process of digitization. We will design the right solution for you so that you can establish and maintain customer relationships.

Telefon:+49 89 89085-115
E-Mail:Kerstin Schoch