CRM is now CEM (Customer Experience Management).
The use of this term makes it clear that a ‘customer-focussed’ approach
goes far beyond simply implementing a CRM system.
Our Customer Success Service (CSS) will assist you with the long-term development and successful, targeted use of your CRM solution.
Our Customer Success Service combines expertise from management consulting, implementing the entire C/4HANA project portfolio and successfully developing your solution.
We call on these skills in a flexible, needs-oriented manner, in order to ensure optimum customer support.
Our services range from KPI-based usage measurements of your CRM solution, through customer-benefit analyses of new releases and change requests, to traditional operational management tasks. We work with freely accessible budgets and no minimum order value, and also offer service level Agreements.
The advantages of Customer Success Services
Secure, comprehensive service
Successful, target-oriented, long-term use of your CRM solution.
Personal contact partners
Two to three dedicated
CSS Managers for all your support needs.
Simple pricing model & transparent expenses allow optimum budget monitoring.
Optimum scalability options for resource usage, by accessing a pool of over 100 consultants.
Many years of best-practice experience on a variety of customer projects.
Support process in accordance with ITIL
Professional ticket handling using state-of-the-art ITIL processes.
... maihiro has been an expert partner to DEG for over 10 years. We have implemented numerous, very successful developments in the CRM system. Collaboration with maihiro is, for me, an example of long-term, reliable partnership and consulting, both at an operational and a management level.