CRM is now CEM (Customer Experience Management). The use of this term makes it clear that a ‘customer-focussed’ approachgoes far beyond simply implementing a CRM system. Our Customer Success Service (CSS) will assist you with the long-term development and successful, targeted use of your CRM solution. 

Our Customer Success Service combines expertise from management consulting, implementing the entire SAP Customer Experience portfolio and successfully developing your solution. We call on these skills in a flexible, needs-oriented manner, in order to ensure optimum customer support. 

Our services range from KPI-based usage measurements of your CRM solution, through customer-benefit analyses of new releases and change requests, to traditional operational management tasks. We work with freely accessible budgets and no minimum order value, and also offer service level Agreements.

The advantages of Customer Success Services

Secure, comprehensive service

Successful, target-oriented, long-term use of your CRM solution.

Personal contact partners

Two to three dedicated
CSS Managers for all your support needs.

Predictable costs

Simple pricing model & transparent expenses allow optimum budget monitoring.

Scalable resources

Optimum scalability options for resource usage, by accessing a pool of over 100 consultants.

Expert knowledge

Many years of best-practice experience on a variety of customer projects.

Support process in accordance with ITIL

Professional ticket handling using state-of-the-art ITIL processes.

... maihiro has been an expert partner to DEG for over 10 years. We have implemented numerous, very successful developments in the CRM system. Collaboration with maihiro is, for me, an example of long-term, reliable partnership and consulting, both at an operational and a management level.

Martin Reichwein, Head of IT

DEG – Deutsche Investitions- und Entwicklungsgesellschaft mbH

Checklist: 5 tips for Customer Success

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Anke Lenz

Anke Lenz

Director Customer Success Services, Finance & Controlling

If you are interested in our service- and support offers or if you have any questions, please do not hesitate to get in contact with me.

Phone:+49 175 7226859
Email:Anke Lenz