As a reliable partner in times of digital transformation, we create transparency and focus, contribute direction and content-based inspiration, and generate structure and commitment. We support our customers across many different industries in developing competitive strategies, implementing them successfully, and sustainably increasing operative capability in marketing, sales and customer service.

With a focus on customers, growth, and digitization, we work with you to identify your strategic goals, identify the future direction of your development, and derive a binding framework for action. External factors such as market, competitor, and technological developments, as well as changing customer requirements, play a central role in this process. At the same time, we advise you on the set-up of

your organization, the efficiency of your processes, and interactions between different channels. We work together to identify how and which modern technologies can be used for your strategic, analytic, and operational customer management, and how employees can take part in change processes.

Marketing and sales are not our core competencies, and that’s why we are delighted to work together with the experts from maihiro.

Dr. Andrei NeboianCo-Founder and Managing Director

We work with you to develop your marketing organization with a focus on value, contributing our experience from a wide range of industries – both B2B or B2C – to every customer project. We structure, assess, and prioritize action areas, develop pragmatic solution approaches and concepts, and support both organizational and technological implementation measures.

We are happy to advise and support you on:

  • Digitization strategies and innovative business models
  • Marketing, sales, customer service, and IT strategies

  • Kanal-, funktions- und bereichsübergreifenden Prozessoptimierungen
  • Building and re-orienting marketing organizations
  • Cross-channel, cross-functional, and interdepartmental process optimizations
  • Strategic and operational KPI controlling
  • CRM strategy and road map
  • CRM software selection and IT architecture
  • CRM assessments and benchmarking
  • Program and change management


Our Customers


Management Workshop at Trelleborg Sealing Solutions

The management workshop "CRM Strategy" at Trelleborg created a foundation for successful CRM.

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Approach customers successfully with integrated campaign management | Free Whitepaper

Above all, taking a personalized approach is decisive for ensuring the success of a campaign: every customer should receive personalized information at the right time via their preferred delivery channel.
It is a highly complex task for holistic campaign Management.

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"In over 75% of participating companies, the importance of CRM is either high or very high, but just 16% of them are exploiting their CRM potential fully."

Erik Schmidt-Riediger

Director of Management Consulting

Contact

Erik Schmidt-Riediger

Erik Schmidt-Riediger

Director Management Consulting

If you are interested in our Management Consulting offers or if you have any questions, please do not hesitate to get in contact with me.

Phone:+49 151 12730627
Email:Erik Schmidt-Riediger
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