As a certified Customer Journey Adviser, we are your expert for all non-system/tool-related matters relating to integrated customer management and support our customers in designing the best possible customer experience for their clients.

Together with you, we develop your sales organization in a value oriented way, contributing our experience from different industries, be it B2B or B2C, to every customer project. We structure, evaluate and prioritize spheres of activities, develop pragmatic solutions and concepts and support organizational and technological

implementation measures.

External factors such as the development of markets, competitors and technologies as well as changing customer needs play a key role. Together we derive how and what modern technologies can be used under these circumstances for your strategic, analytical and operational customer management and how employees take part in the change processes.


An overview of our services

With a focus on customers, growth and digitization, we offer our clients consulting services on the strategic, operational and control level.

Strategic level

Together with you, we develop a company-wide, end-to-end, integrated CRM/CX strategy tailored to your company.

 

While doing this, we determine the future direction of development and create a binding framework for action.

 

In addition, our work is independent of tools and together with you we always find the best solution for your needs. Following implementation, we also support you in the sustained establishment of CX/CRM.

Operational level

We analyze your current customer management and develop spheres of activities for optimization and customer development.

  • CRM assessment and benchmarking
  • Touchpoint analysis
  • Customer processes
  • Customer journey mapping
  • Integrated campaign management
  • Software selection (CRM/CX)
  • Customer Experience Management

Control level 

On the control level, we look forward to working with you on KPI control and program management in order to define important key figures for customer management.

 

And last but not least, we also provide support through accompanying measures in the area of change management.

Marketing and sales are not our core competencies, and that’s why we are delighted to work together with the experts from maihiro.

Dr. Andrei NeboianCo-Founder and Managing Director

A selection of our Customers


Management Workshop at Trelleborg Sealing Solutions

The management workshop "CRM Strategy" at Trelleborg created a foundation for successful CRM.

more details

Contact

Florian Heigl

Florian Heigl

Director

If you are interested in our Management Consulting offers or if you have any questions, please do not hesitate to get in contact with me.

Phone:+49 151 526 63957
Email:Florian Heigl