Together with you, we develop your sales organization in a value oriented way, contributing our experience from different industries, be it B2B or B2C, to every customer project. We structure, evaluate and prioritize spheres of activities, develop pragmatic solutions and concepts and support organizational and technological
External factors such as the development of markets, competitors and technologies as well as changing customer needs play a key role. Together we derive how and what modern technologies can be used under these circumstances for your strategic, analytical and operational customer management and how employees take part in the change processes.
An overview of our services
With a focus on customers, growth and digitization, we offer our clients consulting services on the strategic, operational and control level.
Together with you, we develop a company-wide, end-to-end, integrated CRM/CX strategy tailored to your company.
While doing this, we determine the future direction of development and create a binding framework for action.
In addition, our work is independent of tools and together with you we always find the best solution for your needs. Following implementation, we also support you in the sustained establishment of CX/CRM.
We analyze your current customer management and develop spheres of activities for optimization and customer development.
- CRM assessment and benchmarking
- Touchpoint analysis
- Customer processes
- Customer journey mapping
- Integrated campaign management
- Software selection (CRM/CX)
- Customer Experience Management
On the control level, we look forward to working with you on KPI control and program management in order to define important key figures for customer management.
And last but not least, we also provide support through accompanying measures in the area of change management.
Marketing and sales are not our core competencies, and that’s why we are delighted to work together with the experts from maihiro.