The only way to achieve long-lasting success with our customers is through clean collaboration between all relevant dimensions of success.
maihiro represents excellence in CRM. Since 2000. We support you in strategically acquiring new customers and sustainably developing these relationships. From management consulting to the implementation of SAP Customer Experience solutions and subsequent maintenance and care.
The only way to achieve long-lasting success with our customers is through clean collaboration between all relevant dimensions of success. Implementing this collaboration in marketing, sales and customer service for your company in the best possible manner – that is what maihiro stands for.
Your company will have a solid, scalable foundation if the individual building blocks are precisely tailored to work together, interlocking cleanly with one another.
This starts with a clear strategy oriented towards customers and towards growth. From this strategy, we can work with you to identify a valid and binding framework for action, focusing your organization on clear marketing, sales, and customer service targets. This includes both transparent and measurable controlling as well as cross-channel and interdepartmental processes that automatically keep your company on course in its everyday business.
Of course, all of these factors also have to be supported and lived out by the people in your company. This starts with accepting the change process, and ends with active participation in shaping the change. We actively support you in the change, continuing to develop your employees’ skills in a targeted way. Last but not least, we help you design and implement the technology you need, ensuring you get the most from your SAP portfolio.
CRM based on SAP CX portfolio
In 2018, SAP presented the SAP Customer Experience portfolio, its fourth and so far most revolutionary generation of CRM. The portfolio bundles the existing SAP Hybris portfolio for Customer Engagement and Commerce as well as additional, acquired solutions such as Callidus, Gigya, and Qualtrics.
As a unified cloud portfolio solution, SAP Customer Experience redefines the customer experience by combining customer data, machine learning, and micro-service technologies to deliver real-time customer experiences across sales, service, marketing, commerce, and beyond.
SAP Customer Experience portfolio thus bundles all customer activities and integrates all processes end-to-end using S/4HANA.
Conversely, for your company this means greater competitiveness and more proximity to the customer, as well as the clear positioning of the CRM portfolio on par with traditional ERP business, showing how much customer experience contributes to your company's success.
With our holistic service approach, we help you to get the most out of the opportunities offered by the SAP Customer Experience portfolio.
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