Experience gap: a term that should no longer exist in the age of the experience economy. Positive customer experiences and the ability to draw the right conclusions from negative experiences are the deciding factors for success and competitiveness today. The intelligent technology of the SAP Customer Experience cloud portfolio provides a remedy and raises CRM to the level of the experience economy. 

With the integrated cloud solutions for marketing, sales, service, and commerce as well as solutions for data management and protection, the SAP Customer Experience Portfolio gives you a 360-degree view of your customers.

 

Through the integration of Qualtrics, the latest SAP acquisition, data operationally collected in SAP C/4HANA can be easily and clearly contrasted with experience data acquired from customers. 

This results in an individual experience management equation (O + X = XM), from which recommendations for action in terms of the experience economy can be derived.

 

maihiro, as a SAP Customer Experience (CX) & Commerce Portfolio expert, supports you on your personal path to the experience economy. And that holistically, from strategy definition, organizational development, and process optimization to implementation, operations management, and support.


The SAP Customer Experience portfolio

the-sap-c4hana-suite-solutions

sap-marketing-cloud-solution-icon

SAP Marketing Cloud—individually address your customers 

Bundling and combining all customer data and yet engaging each customer individually: with the SAP Marketing Cloud, you can create even the most complex segmentations and connect with each customer via their preferred channel.

Learn more

sap-sales-cloud-solution-icon

SAP Sales Cloud - accompany customers on their journey 

The SAP Sales Cloud supports all phases of your sales cycle - tailored to your needs. Your customer visits are also simplified and optimized, particularly in combination with maiTour tour planning.

Learn more

sap-service-cloud-solution-icon

SAP Service Cloud - make your customers happy 

With the SAP Service Cloud, you can reply to customer inquiries across channels, respond appropriately to complaints, and transform service calls into marketing opportunities for your company.

Learn more

sap-commerce-cloud-solution-icon

SAP Commerce Cloud - get in touch with your customers 

With the leading omnichannel solution—SAP Commerce Cloud—you can contact and interact with your customers in a personalized way at any time on any device and thus simply sell better.

Learn more

qualtrics-solution-icon

Qualtrics—get targeted customer feedback

The customer experience makes the difference. Through the interaction of SAP and Qualtrics you can break down the customer relationship to each individual customer. What motivates the individual customer and how does he react to your measures in marketing, sales, and service?

Learn more

Contact

If you are interested in an exchange, please contact: 

Florian Hähnel

Florian Hähnel

Florian Hähnel

Senior Solution Sales

The age of the digital customer has dawned. Sales channels which have until now been successful no longer work, and customers have become much more demanding both in B2B and B2C sales. Ask us and see what we can do! I look forward to our meeting.

Phone:+49 89 89085-206
Email:Florian Hähnel

Kerstin Schoch

Senior Solution Sales

Do you want to futureproof the health of your business? I would be delighted to support you in the process of digitization. We will design the right solution for you so that you can establish and maintain customer relationships.

Phone:+49 89 89085-115
Email:Kerstin Schoch
Kerstin Schoch

Kerstin Schoch

Florian Hähnel

Florian Hähnel

Senior Solution Sales

The age of the digital customer has dawned. Sales channels which have until now been successful no longer work, and customers have become much more demanding both in B2B and B2C sales. Ask us and see what we can do! I look forward to our meeting.

Telefon:+49 89 89085-206
E-Mail:Florian Hähnel
Kerstin Schoch

Kerstin Schoch

Senior Solution Sales

Do you want to futureproof the health of your business? I would be delighted to support you in the process of digitization. We will design the right solution for you so that you can establish and maintain customer relationships.

Telefon:+49 89 89085-115
E-Mail:Kerstin Schoch